How can you gain a return on returns?
About 3 per cent of returns cannot be resold, according to Roland Berger (UK) and often end up in landfill.
Furthermore around 10 per cent of returns are ‘fraudulent’, which is largely down to customers buying clothes, wearing them on social media posts (or worse, on a night out), and returning them – a practice known as ‘wardrobing’.
Add to this the need to transport, clean and repackage returns (and in some cases repair them) and Roland Berger estimates the cost of a return for a GBP 30 item can be as much as GBP 20 to a retailer.
Read more in our specially commissioned report, produced in collaboration with TheIndustry.fashion and Roland Berger
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