About 3% of returns cannot be resold, according to Roland Berger (UK) and often end up in landfill.
Furthermore around 10% of returns are ‘fraudulent’, which is largely down to customers buying clothes, wearing them on social media posts (or worse, on a night out), and returning them – a practice known as ‘wardrobing’.
Add to this the need to transport, clean and repackage returns (and in some cases repair them) and Roland Berger estimates the cost of a return for a £30 item can be as much as £20 to a retailer.
Read more in our specially commissioned report, produced in collaboration with TheIndustry.fashion and Roland Berger
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